Canada Address
320 North Service Road West Oakville, ON L6M 2R7
This Privacy Policy explains what personal information Door to Door Logistics and Courier (d2dlogandcourier.com) collects, why we collect it, how we use and share it, and the choices you have. By using our website, services, or contacting us, you accept the practices described in this policy.
Information We Collect
- Contact information: name; company; email address; phone number; postal address when you contact us, request a quote, or place an order.
- Transactional and shipment data: shipment details; recipients; delivery addresses; tracking numbers; billing and payment details; customs documentation.
- Account and business data: company registration numbers; tax IDs; contract details; service history; communications with our sales or support teams.
- Communications: messages you send us by email, web form, chat, or phone; notes from calls and meetings.
- Sensitive or regulated data: where required for customs, compliance, sanctions screening, or hazardous goods handling we may collect information that is sensitive by law; we will treat such data with heightened safeguards and only where lawful.
How We Use Your Information
- To provide and manage services: process shipments; arrange transportation; prepare customs paperwork; provide tracking; invoice and collect payment.
- To communicate: respond to inquiries, send shipment updates, confirm appointments, and deliver customer service.
- To comply with legal obligations: customs, export controls, sanctions, tax reporting, court orders, and regulatory requirements.
- To prevent fraud and ensure safety: verify identities, perform due diligence, screen for prohibited persons or goods, and protect our systems.
- To improve our services and website: analyze usage, run diagnostics, personalize content, and test new features.
- For marketing: with your consent where required, we may send promotional emails about services, offers, or news; you can opt out at any time.
Sharing and Disclosure
- Service providers and partners: carriers, customs brokers, payment processors, warehouses, IT and hosting providers, and other vendors who help operate our services.
- Business transfers: in the event of a merger, sale, reorganization, or asset transfer we may share or transfer personal data as part of that transaction.
- Legal and safety reasons: when required by law, to respond to legal process, to enforce our agreements, to protect our rights or safety, or to prevent fraud.
- With your authorization: we will share data with third parties where you have given explicit consent.
We require third parties to protect personal information consistent with this policy and applicable law.
Cookies and Tracking Technologies
- We use cookies and similar technologies to operate the website, remember preferences, measure site performance, and deliver targeted content.
- Your choices: you can refuse or delete cookies through your browser settings; some site features may not function correctly if cookies are disabled.
Data Retention
- Retention principle: we retain personal data only as long as necessary to fulfill the purposes described, to comply with legal obligations, resolve disputes, and enforce our agreements.
- Typical retention periods: transactional and shipment records are usually retained for a minimum period required by related countries’ tax, customs, or regulatory obligations and then securely archived or deleted.
Security
- Measures: we use physical, administrative, and technical safeguards proportionate to the sensitivity of the data to protect against unauthorized access, disclosure, alteration, and destruction.
- No absolute security guarantee: while we use industry-standard protections, no security measure is perfect. Promptly notify us of any suspected data breach or misuse.
Your Rights and Choices
- Access and correction: you may request access to or correction of your personal data held by us.
- Deletion and restriction: where permitted by law, you may request deletion, restriction of processing, or object to processing for direct marketing.
- Portability: where applicable, you can request a copy of your personal data in a commonly used, machine-readable format.
- To exercise rights: contact us using the details below; we will verify your identity before responding and will respond in line with applicable law.
International Transfers
- Cross-border processing: as an international logistics provider we transfer personal data to countries where our service providers and partners operate. We use contractual safeguards or rely on lawful transfer mechanisms required by applicable law to protect your data.
Children
- Not directed to children: our services and website are not intended for children under the legal adult age in their country. We do not knowingly collect personal data from children; if we learn we have, we will take steps to delete it.
Changes to This Policy
- Updates: we may update this Privacy Policy to reflect changes in practices or law. We will post the revised policy with an updated effective date. Continued use after changes constitutes acceptance of the updated policy.
Contact Us
- Email: info@d2dlogandcourier.com
- Canada Address: 1107 Lorne Park Rd M Unit 19 Mississauga, ON L5H3A1, Canada
- Phone: +1-416-619-4800
Governing Law This policy and any disputes arising from it are governed by the laws applicable to the jurisdiction where the data controller is established and any overriding mandatory law. © 2024 Door to Door Logistics and Courier. All rights reserved.
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